Subject to the terms and conditions, goods will be supplied as shown on your order confirmation, which will be provided to you by email.

You have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.

We will use our best endeavours to meet stated timeframes for delivery, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days delivery (for standard and express shipping) for shipping in Australia.

Standard and express shipping are subject to different fees and charges. In addition, certain goods (including large and bulky items or special orders) may be subject to additional charges. All shipping charges will be made available to you at checkout.

Express shipping is available only in certain areas and for certain orders and your order eligibility will be confirmed at checkout.

For goods sold on santhomonline.com.au some orders may not require a signature and will be left in a safe place at your delivery address in accordance with our courier partner’s standard practices.

A signature may be required for some deliveries. You are responsible for ensuring you are able to accept delivery. We will not be responsible:

for late delivery where attempted delivery has occurred on or before the stated delivery time-frames;

for lost or missing parcels that have been signed for at your selected delivery address (regardless of whether or not you have personally accepted delivery);

for lost or missing parcels left at your chosen location where you have expressly given authority to leave with the item’s carrier.

Pickup

Pick up is available from our Wattle Grove location. Prearrangements are essential to avoid disappointment.

To make this process as smooth as possible, please note these essentials:

Payment must be made prior to arrival.

Collection is required within 7 days of payment.

To avoid disappointment, await instructions from our team BEFORE arriving at our pick-up location.

We reserve the right to change, modify or discontinue any delivery options at our absolute discretion.